NBN Top Five Issues to Deal with

Getting the National Broadband Network to our premises may pose some challenges. These all depend on a few situations. Some of these issues can be spotted in its initial phase, even before installation has begun. We have to understand that complications can show up in any phase of an NBN roll out process, even after everything has been set up and installed. They can all affect expected timeframes, performance, quality, and speed.


There remain a few core issues that prevent us from getting the most out of an NBN connection to the premises, or getting key processes done: There are possible construction related issues, and there are also installation and cable issues. Some are minor, and some may also involve the retail service providers.

Problems might present themselves on the premises, while some may appear when everything is all set. The format may be a point of contention, especially mixed technology NBN, as well as wireless / Satellite NBN.

Construction and Line Sourcing

Sometimes, an NBN installation may encounter issues even before the line could be established. There have been issues in initial construction phases when the area may be unfit, or perhaps suddenly encountering difficulty in getting connected to a source line. This may be related to getting a POI or Point of Interconnect established, or a fibre cable line connection from difficult areas to a neighbourhood or community, or maybe a building or a house.

The geographical factors, as well as location issues that are more difficult and require extra construction and clearing work will only surface once actual on-site process has begun. This is due to variance of the terrain and other external conditions, such as existence of electricity lines, pipes, infrastructure blockages, bodies of water and / or unexpected water sources, and other concerns.

This is the reason why some newer and / or distant areas may have longer timeframes due to a smaller existing network. Some of those who have registered interest may either get longer wait times, or in some cases, receive a temporary broadband connection that is not NBN, or the correct NBN format, as the process has run through delay in sourcing the line connection.

Rest assured, once everything is ready, the NBN connection of choice will finally be installed. But even then, other issues might also be encountered.

Interference Going Wireless

Interference: Those who have experienced older TV sets and radio receivers may remember this. But those who had ADSL before going NBN may also have had a run-in with the big I. For those with pure fibre and fixed line NBN, interference may be rare due to almost impenetrable fibre optics. With wireless NBN formats such as Fixed Wireless and Satellite NBN it appears that we cannot escape the past, or at least the radiation waves and signals other than those of our satellite receiver or device and the NBN signals being transmitted to us.

Although not as common as before, there are certain transmission waves that could affect signal and performance: not only to NBN, but also cause interference on them because of NBN. Common sources that have been reported include AM Radios, National Emergency radios and High Frequency signals, all have been reported in the past.

It is important to work with the retailer’s or NBN Co.’s Tech Support Team to identify sources of these signal jams and interference, as well as possible interference from NBN to other nearby devices. In this case, areas for fixed wireless and Satellite NBN formats have to be identified and cleared of other possible transmission equipment and radio wave devices in order to get clear areas for signals and transmissions from the Sky Muster satellites and NBN transmission towers.

Mixed Technology NBN issues

Due to the copper component of this type of NBN, there are associated issues with regards to this format that is part-fibre, part-copper type of fixed line NBN. Streamlining the connection and the getting the same performance as the fibre lines is the main concern, as NBN follows strict guidelines for metrics and performance. This part of the installation process may involve optimisation in order to improve the copper network and its parts.

Older copper lines may prove to be slower and less in performance, and the first step is to recable or reconfigure this particular part. Many existing copper networks and HFC (Hybrid Fibre Coaxial) lines may also have wear from corrosion, damage, or non-working parts, and must be addressed to ensure a uniform connection.

Optimisation Blues

Since we’re on the topic of copper components in NBN connections, optimisation must be discussed next. This is the common resolution to most mixed technology issues that involve a weaker link copper part. But there are also a few ways to address this. This is not just physical, as it also involves optimisation methods of the end user devices, such as the computers and mobile devices that will access the service.

Physical optimisation refers to the improvement of the copper components. This will involve either replacing older copper lines with newer and better parts, and / or employing more advanced copper improvements, such as G.Fast / XG.Fast looped copper technology that aims to level with pure fibre NBN performance. It may also involve other parts and components in between, such as modems, connections, etc. as needed.

Software and device optimisation refers to adjusting computer and device settings in order to be compatible with NBN. This is especially the case for new NBN connections or upgraded connections from older formats such as ADSL or Cable.

Initial testing may also reveal this issue, which can then only be addressed. This is the reason why testing is an important safeguard to make sure the connection is good to go.

Choosing the “right” retail service provider

Many might miss this part due to brand loyalty or accepting recommendations from trusted persons. Maybe the pricing is right around the budget, or maybe they have better bundles and offers available. Whatever the case is, it is important to gauge our best retailer options and do a little bit of research on top of trusted recommendations.

Choosing a service provider may become a critical error in the long run, just by the long term contract involved and the amount of money spent for a troublesome service that might have been better off with a less popular but effective RSP. Or maybe an NBN format that isn’t the first choice but may turn out to be the most effective, available from them and not from the RSP of choice.

This can be avoided by checking on “outsider” reviews and discussions of people in the same area / situation and how their choices can also benefit us. Research as well as a little leg work can go a long way. Also, if not fully convinced, one can opt to get a monthly or pay-by-usage type of deal that has no commitment, before fully committing, or getting that one bundle one originally planned.